In an official statement released on its website, Samsung is urging all owners of the Galaxy Note7 to turn offf their devices and take advantage of the return policies from their various point of sales outlets. The statement by Samsung reads as follows.
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.At this point, i think it's pretty safe to say that Samsung is done with Galaxy Note7.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available