You Can Now Reach MTN Customer Care Using WhatsApp
I stumbled on this little gem while browsing through the Phones Sub forum of Nairaland. MTN has just launched a new WhatsApp Customer Care channel, basically you can make your complaints and enquiries via WhatsApp messages in addition to the Voice and Twitter channels.
To use this service, all you need to do is to add any of the following numbers to your contacts and chat with them via WhatsApp.
I think it's a great move from MTN in exploring other channels besides voice and Twitter (which i happen to love) as a customer service tool. I do hope other Telecoms firms also adopt this move.